# Support Get help with AIDP - we're here to support your success. *** ## 🚀 Quick Help ### Common Issues **Can't log in?** * Reset your password at [aidp.dev/reset-password](https://aidp.dev/reset-password) * Check if your email is verified * Clear browser cache and cookies **API not working?** * Verify your API key is correct * Check rate limits (see [Rate Limiting](https://amistan.gitbook.io/aidp-docs/for-developers/rate-limiting)) * Review [API Reference](https://amistan.gitbook.io/aidp-docs/for-developers/api-reference) **Profile not showing in AI results?** * Ensure profile is published (not draft) * Verify all required fields are complete * Allow 24-48 hours for indexing * Check [Best Practices](https://amistan.gitbook.io/aidp-docs/for-business-owners/best-practices) **Analytics not updating?** * Analytics update every 24 hours * Demo data shown until real data available * See [Analytics Guide](https://github.com/gugga7/aeo/blob/main/docs/gitbook/business/analytics/upstream.md) *** ## 📧 Contact Support ### Email Support **General Support**: **Technical Support**: **Billing Support**: **Partnership Inquiries**: **Response Times**: * Community Support: 48-72 hours * Enterprise: Contact *** ## 💬 Community Support ### GitHub Discussions Join our GitHub Discussions for community support and discussions: **GitHub Discussions**: [github.com/aidp/platform/discussions](https://github.com/aidp/platform/discussions) **Categories**: * General - General discussion * Q\&A - Get help from community * Developers - API and SDK questions * Ideas - Suggest new features * Show and Tell - Share your success stories **Community Guidelines**: * Be respectful and helpful * No spam or self-promotion * Search before asking * Share solutions when you find them *** ## 🐛 Bug Reports ### Report a Bug **GitHub Issues**: [github.com/aidp/platform/issues](https://github.com/aidp/platform/issues) **Include**: * Clear description of the issue * Steps to reproduce * Expected vs actual behavior * Screenshots if applicable * Browser/OS information * API endpoint (if API issue) **Example**: ``` Title: Profile image upload fails for PNG files Description: When uploading a PNG image to business profile, I get a 500 error. JPG files work fine. Steps to Reproduce: 1. Go to Profile > Media 2. Click "Upload Photo" 3. Select PNG file (under 5MB) 4. Click "Upload" 5. Error appears Expected: Image uploads successfully Actual: 500 Internal Server Error Browser: Chrome 120.0 OS: macOS 14.1 ``` *** ## 💡 Feature Requests ### Request a Feature **GitHub Discussions**: [github.com/aidp/platform/discussions](https://github.com/aidp/platform/discussions) **Include**: * Use case description * Why this feature is important * How you would use it * Any examples from other platforms We review all feature requests and prioritize based on: * User demand * Strategic alignment * Technical feasibility * Resource availability *** ## 📚 Self-Service Resources ### Documentation * [Getting Started](https://amistan.gitbook.io/aidp-docs/getting-started/quick-start) * [Business Owner Guide](https://amistan.gitbook.io/aidp-docs/for-business-owners/getting-started) * [Developer Documentation](https://amistan.gitbook.io/aidp-docs/for-developers/overview) * [API Reference](https://amistan.gitbook.io/aidp-docs/for-developers/api-reference) * [FAQ](https://amistan.gitbook.io/aidp-docs/for-business-owners/faq) ### Video Tutorials Coming soon! Subscribe to our [YouTube channel](https://youtube.com/@aidp) for updates. ### Blog & Updates * [AIDP Blog](https://aidp.dev/blog) * [Changelog](https://amistan.gitbook.io/aidp-docs/resources/changelog) *** ## 🎓 Training & Onboarding ### For Businesses **Free Onboarding Call**: Available for Professional and Enterprise plans **Schedule**: [calendly.com/aidp/onboarding](https://calendly.com/aidp/onboarding) **What We Cover**: * Platform walkthrough * Profile optimization * Analytics interpretation * Best practices * Q\&A ### For Developers **Technical Onboarding**: Available for API partners **Contact**: **What We Cover**: * API authentication * SDK setup * Integration patterns * Rate limiting and optimization * Webhook configuration *** ## 🏢 Enterprise Support Need dedicated support for your organization? **Contact us**: *** ## 🔧 Developer Support ### API & SDK Help **Documentation**: * [API Reference](https://amistan.gitbook.io/aidp-docs/for-developers/api-reference) * [SDK Documentation](https://amistan.gitbook.io/aidp-docs/for-developers/sdks/typescript) * [Code Examples](https://amistan.gitbook.io/aidp-docs/for-developers/examples/search) **Community**: * GitHub Discussions * Stack Overflow tag: `aidp` **Direct Support**: * Email: * Response time: 24-48 hours *** ## 📊 Status & Incidents ### Platform Status **Status Page**: [status.aidp.dev](https://status.aidp.dev) **Subscribe to Updates**: * Email notifications * SMS alerts (Enterprise) * RSS feed **What We Monitor**: * API uptime * Response times * Database performance * Scheduled maintenance *** ## 🌍 Regional Support ### Supported Regions **Primary**: United States (English) **Timezone Coverage**: * US Business Hours: 9 AM - 5 PM EST * Extended Hours: Available for all users during beta *** ## ⚡ Emergency Support ### Critical Issues **Definition**: Platform down, data loss, security breach **All Users** (Free Beta): * Email: * Response: Within 2 hours during business hours *** ## 📞 Contact Information **Support Email**: **Technical Support**: **Sales**: **Partnerships**: **GitHub**: [github.com/aidp](https://github.com/aidp) **Twitter**: [@aidp\_platform](https://twitter.com/aidp_platform) **Office Hours**: Monday-Friday, 9 AM - 5 PM EST *** **We're here to help you succeed with AIDP!** 🚀