Support
Get help with AIDP - we're here to support your success.
🚀 Quick Help
Common Issues
Can't log in?
Reset your password at aidp.dev/reset-password
Check if your email is verified
Clear browser cache and cookies
API not working?
Verify your API key is correct
Check rate limits (see Rate Limiting)
Review API Reference
Profile not showing in AI results?
Ensure profile is published (not draft)
Verify all required fields are complete
Allow 24-48 hours for indexing
Check Best Practices
Analytics not updating?
Analytics update every 24 hours
Demo data shown until real data available
See Analytics Guide
📧 Contact Support
Email Support
General Support: support@aidp.dev Technical Support: tech@aidp.dev Billing Support: billing@aidp.dev Partnership Inquiries: partners@aidp.dev
Response Times:
Community Support: 48-72 hours
Enterprise: Contact sales@aidp.dev
💬 Community Support
GitHub Discussions
Join our GitHub Discussions for community support and discussions:
GitHub Discussions: github.com/aidp/platform/discussions
Categories:
General - General discussion
Q&A - Get help from community
Developers - API and SDK questions
Ideas - Suggest new features
Show and Tell - Share your success stories
Community Guidelines:
Be respectful and helpful
No spam or self-promotion
Search before asking
Share solutions when you find them
🐛 Bug Reports
Report a Bug
GitHub Issues: github.com/aidp/platform/issues
Include:
Clear description of the issue
Steps to reproduce
Expected vs actual behavior
Screenshots if applicable
Browser/OS information
API endpoint (if API issue)
Example:
💡 Feature Requests
Request a Feature
GitHub Discussions: github.com/aidp/platform/discussions
Include:
Use case description
Why this feature is important
How you would use it
Any examples from other platforms
We review all feature requests and prioritize based on:
User demand
Strategic alignment
Technical feasibility
Resource availability
📚 Self-Service Resources
Documentation
Video Tutorials
Coming soon! Subscribe to our YouTube channel for updates.
Blog & Updates
🎓 Training & Onboarding
For Businesses
Free Onboarding Call: Available for Professional and Enterprise plans Schedule: calendly.com/aidp/onboarding
What We Cover:
Platform walkthrough
Profile optimization
Analytics interpretation
Best practices
Q&A
For Developers
Technical Onboarding: Available for API partners Contact: tech@aidp.dev
What We Cover:
API authentication
SDK setup
Integration patterns
Rate limiting and optimization
Webhook configuration
🏢 Enterprise Support
Need dedicated support for your organization?
Contact us: sales@aidp.dev
🔧 Developer Support
API & SDK Help
Documentation:
Community:
GitHub Discussions
Stack Overflow tag:
aidp
Direct Support:
Email: tech@aidp.dev
Response time: 24-48 hours
📊 Status & Incidents
Platform Status
Status Page: status.aidp.dev
Subscribe to Updates:
Email notifications
SMS alerts (Enterprise)
RSS feed
What We Monitor:
API uptime
Response times
Database performance
Scheduled maintenance
🌍 Regional Support
Supported Regions
Primary: United States (English)
Timezone Coverage:
US Business Hours: 9 AM - 5 PM EST
Extended Hours: Available for all users during beta
⚡ Emergency Support
Critical Issues
Definition: Platform down, data loss, security breach
All Users (Free Beta):
Email: emergency@aidp.dev
Response: Within 2 hours during business hours
📞 Contact Information
Support Email: support@aidp.dev Technical Support: tech@aidp.dev Sales: sales@aidp.dev Partnerships: partners@aidp.dev
GitHub: github.com/aidp Twitter: @aidp_platform
Office Hours: Monday-Friday, 9 AM - 5 PM EST
We're here to help you succeed with AIDP! 🚀
Last updated